Once the returned item is received, a gift certificate will be mailed to you. If you need to exchange it for the same item, send us an email at the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items

Then contact your financial institution, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Manufacture guarantees on certain Electrical tooth brushes will be honoured (on recommendation of manufactures guidelines) All care should be taken in shipping products in closed original and sealed packages. Items must be in a re-sellable condition/original packaging and not damaged.ĭue to some hygienic consideration not all products can be returned. There are certain situations where only partial refunds are granted:Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 21 days after delivery. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Request for returns must be lodged to policy lasts 21 days.

Orthowax